Delete Your Account — Brolly Wonder

Contact: brollysolutions.in@gmail.com · +91 81868 44555

This page explains how to delete a Brolly Wonder account and the data associated with it. It applies to the Android app Brolly Wonder (com.brolly.wonder).

What "account" means in Brolly Wonder

The account belongs to a parent or guardian, never to a child. The app does not ask children to register or provide a telephone number or email address. The parent contact-details form is intended for parents and guardians and is placed behind a multiplication challenge. Answering correctly does not verify age, identity or that an adult is present.

A grown-up completes Name + Mobile setup after the adult gate. These are unverified contact details. Existing cloud sessions retain their user IDs; new cloud identities use anonymous sessions when available. No verification SMS or call is sent, and entering the same details does not restore an account.

This version collects and stores no password. Earlier account records are preserved until the parent requests deletion.

A cloud account consists of a Supabase identity and session, its parent profile (name and unverified mobile), and backed-up child progress. Existing accounts may also retain a previously verified mobile number.

Option 1 — Delete your account inside the app

This removes the authenticated cloud account, parent profile and backed-up progress. After confirmation the app also clears its local parent profile and session; child progress stays on the device.

Open Brolly Wonder on a device that still has your cloud session. If access is lost, use Option 3.
From the Kingdom Map, open the Parent Area.
Answer the multiplication question on the "Parents only" screen.
Find the Cloud backup card.
Tap Delete account, then confirm.

After deletion the app clears the session and local parent profile. Entering Name + Mobile again does not restore the deleted account. Child progress on the device is kept.

Option 2 — Delete only the backup, and keep the account

Delete cloud data removes backed-up child progress and pauses backup while keeping the account, parent profile and session. Resume backup reuses that session. Actual sign-out is different: it can lose cloud access because Name + Mobile cannot recover an account.

Option 3 — Request deletion without the app

You do not need the app installed to have your account deleted. Email us:

Email: brollysolutions.in@gmail.com
Subject: Delete my Brolly Wonder account
Include: your parent contact details to help locate the records. A name or mobile alone does not authorise deletion; account ownership must be established. Please send the request from a contactable address, and do not include any information about your child.

Account ownership must be established before a deletion request can be completed. Contact support for request status and expected completion time. Name and mobile alone are not proof of ownership; if your session has been lost, explain that in your request.

What is deleted, and when

Data	What happens	Timing
Parent account record, parent name and mobile number	Removed from the active authentication and profile records when account deletion succeeds	After successful server confirmation; for an emailed request, contact support for status and expected completion time
Cloud backup of your child's progress	Removed from the active progress records covered by the successful deletion request	After successful server confirmation; Delete cloud data applies to the current player slot. Contact support about any other historical records.
Your child's progress stored on the device	Not affected by any option above — it stays on your device	You control it; see below

Deleting active account records does not itself erase service-provider backups or operational logs. Any such retained copies are subject to the applicable service retention and expiry procedures. Contact us for information about retention applicable to your request, including any legal retention obligations. We do not sell children's personal information.

Deleting the data on your device

Progress stored on the tablet or phone is separate from anything on our servers, and deleting one does not delete the other. This is deliberate, so that neither action destroys data you did not ask to lose. To remove the on-device copy:

Android Settings → Apps → Brolly Wonder → Storage → Clear storage, or
uninstall the app.

Brolly Wonder excludes its data from Android's own cloud backup and from device-to-device transfer, so a child's learning record is not copied to a Google account by the operating system.

Advertising data. Brolly Wonder requests non-personalised, child-directed advertisements only, and the app removes advertising-ID permissions and disables Firebase advertising-ID collection. Google documents child-directed Mobile Ads treatment as preventing AAID transmission; permission removal alone does not guarantee identifier behavior on every supported Android version. Any advertising data processed by Google is governed by Google's own retention controls and privacy policy, and is not something we can delete on your behalf.

Optional Analytics and diagnostic logs. Deleting a Supabase account does not turn off the installation's optional Firebase Analytics choice or erase Analytics records already received by Google. Turn Analytics off separately in the Parent Dashboard. Local reset and provider retention are described in the Privacy Policy. Console diagnostics and logs you choose to send to support may include account identifiers and limited progress information; contact support about those records.

See also the Brolly Wonder Privacy Policy. Questions about deletion: brollysolutions.in@gmail.com · +91 81868 44555. This page covers the Brolly Wonder app only. The notice for the brollysolutions.in website is at /privacy.